Contact us
[/text_box] [/ux_banner] [row] [col]Thanks for stopping by! You can contact us by filling out the form below, by emailing hello@diydistilling.com or via any of our social media channels.
For resale or wholesale enquiries, please give us a call on +64 022 185 2574.
[gap] [/col] [/row] [row] [col span=”6″] [title text=”Frequently Asked Questions”]Please read our FAQ before sending us a message.
[accordion] [accordion-item title=”What are the delivery charges for orders from the Online Shop?”]Our digital products will be emailed to you as soon as the payment is processed and therfore incur no shipping charge
Shipping phyiscal products varies by size, weight and the country you are based in. This will all be calculated at checkout
[/accordion-item] [accordion-item title=”Which payment methods are accepted?”]We accept all leading credit and debit cards such as Visa, Mastercard, and American Express via our payment processor Stripe. We also accept payment via PayPal and direct bank deposit can be aranged on request.
[/accordion-item] [accordion-item title=”How long will delivery take?”]Our digital products will be emailed to you as soon as the payment is processed.
Our physical products shipping time varies by size, weight, and where you are based. We will be able to provide a more accurate estimate during the checkout process
[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]An invoice will be emailed through after your payment is processed
[/accordion-item] [accordion-item title=”I’d like to return a product”]We’re sorry things didn’t work out. Please get in contact with our team if you wish to make a return. You can find our refund policy here:
Our returns address is:
DIY Distilling
6B Brookfield Tce
Tauranga 3110
New Zealand
We would love to hear from you! Please drop us a line with any questions you may have. (We usually reply within 1-3 business days)